Policies

When should I book my party?

We recommend you book your party at least a month in advance of your chosen date. This allows us to make sure that the character you have requested is available on your preferred time and date.

What dates and times can I book my party?

We keep a flexible schedule, but find that most of our party requests are for hours between 10am and 6pm on weekends. We are available for bookings during the week, but remind parents that there could be an additional fee if asked to travel during rush hour, or outside of the local area.

What if I need to cancel or postpone my party?

We understand that there can be unforeseen circumstances, especially when parenting young children. We are always more than happy to reschedule you for another time, but please be aware that there is a $25 rescheduling fee in addition to our regular fee if the paper work has already been completed. Parties cannot be rescheduled if the booking is less than 6 days away. If you need to cancel entirely, Pacific Fairytales will retain the 50% booking deposit paid on reservation.

How much space will I need for my party?

Our characters need enough room for your guests to sit on the floor comfortably in a circle. We recommend enough room for stories, dancing, and games that may involve some physical movement.

What happens if we need to change the time, or our guests arrive late?

Because our characters are on tight schedules with their party attendance, it is essential that the party starts at the scheduled time. We recommend inviting your guests at least 15 minutes before the character is due to arrive, to allow for the greatest use of your time together. Any late comers can join the party whenever they arrive!

Can we tip our Performer?

Absolutely! If you think your actor did a fantastic job and you would like to show your gratitude, you are more than welcome to do so. We just ask that it be tucked in an envelope or a card, so that it is hidden from the eyes of the little guests. 

Party Supervision

Please make sure that you are present in the room while your Character is visiting. Just like any job, physical/verbal abuse of either the performer, their supplies or costumes will not be tolerated and we ask that you deal with the perpetrator immediately. If such behaviour is not addressed or dealt with, the performer will leave the party, and Pacific Fairytales will retain the entire amount owing.

Travel charges

Our service area includes Vancouver, Richmond, New Westminster, North Vancouver, West Vancouver, and Burnaby. We are happy to accommodate your party if you are located outside of our service area, but travel fees will apply in order to compensate our performers for additional time/tolls/gas.

Travel Fees1 Hour Party2+ Hour Party
Vancouver, West Vancouver, North Vancouver, Richmond, New WestminsterNO CHARGENO CHARGE
Port Moody, Coquitlam, Port Coquitlam$25/actor
$40/2 actors
NO CHARGE
Delta, North Surrey$30/actor
$50/2 actors
$10/actor
Central Surrey, Langley, Maple Ridge$35/actor
$60/2 actors
$15/actor
White Rock, South Surrey, Aldergrove, Tsawassen$50/actor
$80/2 actors
$30/actor
Mission, Abbotsford$55/actor
$90/2 actors
$35/actor
Chilliwack$75/actor
$130/2 actors
$55/actor

Late Bookings

Need to book your party for this coming weekend? We might still be able to squeeze you in, but if you are booking within five days of your event, please be advised that there will be a $50 late booking fee added to your overall party cost, as it is a lot more work and organization to schedule you in last minute!

Payment

50% of your party cost must be paid upon booking via credit card or e-transfer, the rest can be paid on the day of your party. After receiving your deposit, a email confirmation with attached invoice will be emailed to you with the details of your transaction. The remaining balance will be processed on the same credit card on the day of your party, unless we are otherwise notified.

Liability

Pacific Fairytales is not held liable for any and all injury, illness, allergies, or any bodily damage or property damage caused by the customers guests, or guests attending the party. The Client has been made aware of the above risks, and agrees to assume any and all responsibility, in the event that any of the above occurs.

The Client also agrees that Pacific Fairytales is not responsible for any extreme weather, severe illness, or acts of God that may lead to the cancellation of said Client’s party.

Disclaimer

Pacific Fairytales is not affiliated with the Walt Disney Company.  All of our characters are inspired by Fairytale stories, new and old. Any similarity to copyrighted characters is unintentional.

In the event of an extreme circumstance (illness, weather, etc), Pacific Fairytales reserves the right to reschedule your party. However, in the rare occasion where the above occurs, Pacific Fairytales will either refund your deposit, or reschedule at a date convenient to the client.