Frequently Asked Questions

We recommend you book your party at least a month in advance of your chosen date. This allows us to make sure that the character you have requested is available on your preferred time and date.

We keep a flexible schedule, but find that most of our party requests are for hours between 10am and 6pm on weekends. We are available for bookings during the week, but remind parents that there could be an additional fee if asked to travel during rush hour, or outside of the local area.

We understand that there can be unforeseen circumstances, especially when parenting young children. We do allow a one time reschedule, but please be aware that there is a $25 admin fee in addition to our regular fee if the paper work has already been completed. Parties cannot be rescheduled within 7 days of the client’s event. If the client chooses to cancel their event, Pacific Fairytales will retain the amount paid. Both payments (the one due upon booking, and the second due the week before your event) are non-refundable.

Our characters need enough room for your guests to sit on the floor comfortably in a circle. We recommend enough room for stories, dancing, and games that may involve some physical movement.

Because our characters are on tight schedules with their party attendance, it is essential that the party starts at the scheduled time. We recommend inviting your guests at least 15 minutes before the character is due to arrive, to allow for the greatest use of your time together. Any late comers can join the party whenever they arrive!

Absolutely! If you think your actor did a fantastic job and you would like to show your gratitude, you are more than welcome to do so. We just ask that it be tucked in an envelope or a card, so that it is hidden from the eyes of the little guests. 

We can definitely put in a request for a specific actor, but because our performers all work professionally in film and television, we can never guarantee that they will be the one at your event. Not to worry: all of our actors are wonderful, and the wigs/costume will be the same as pictured! We appreciate your understanding.

Please make sure that you are present in the room while your Character is visiting. Just like any job, physical/verbal abuse of either the performer, their supplies or costumes will not be tolerated and we ask that you deal with the perpetrator immediately. If such behaviour is not addressed or dealt with, the performer will leave the party, and Pacific Fairytales will retain the entire amount owing.

In order to give you the best possible party experience, we have a max limit of 15 children for the first performer. We can accommodate additional children for $30/child up to a max of 20 guests, or you can book an additional performer for the reduced rate of $150/hour.  If a Client does not notify Pacific Fairytales of additional guests prior to the event date, Pacific Fairytales reserves the right to charge the Client a penalty fee of $100, or to terminate the Agreement without refunding any amounts paid by the Client.

Our service area includes Vancouver, Richmond, New Westminster, North Vancouver, West Vancouver, and Burnaby. We are happy to accommodate your party if you are located outside of our service area, but travel fees will apply in order to compensate our performers for additional time/tolls/gas.

Need to book your party for this coming weekend? We might still be able to squeeze you in, but if you are booking within five days of your event, please be advised that there will be a $50 late booking fee added to your overall party cost, as it is a lot more work and organization to schedule you in last minute!

Because we live in lovely Vancouver, BC (and all of its fall-spring rain weather), we do ask that you retain a parking spot near to your home, preferably in your driveway or in a visitor parking spot. This is to keep the costumes protected, but also helps to transport the various items that your character will need for the party. If you are in an area where pay parking is required and you have not arranged parking for the performer, please be advised that the cost of parking will be added to the remaining payment on your invoice.

Pacific Fairytales accepts Visa, MasterCard, and American Express. 50% of the party total is due at the time of booking in order to reserve your date/time/performer, and can be paid online through your Client Portal. Final payment is due 72 hours before the event date.

Pacific Fairytales is not held liable for any and all injury, illness, allergies, or any bodily damage or property damage caused by the client’s guests, or guests attending the party. The Client has been made aware of the above risks, and agrees to assume any and all responsibility, in the event that any of the above occurs.

The Client also agrees that Pacific Fairytales is not responsible for any extreme weather, severe illness, or acts of God that may lead to the cancellation of said Client’s party.

In the event of an extreme circumstance (illness, weather, etc), Pacific Fairytales reserves the right to reschedule your party. However, in the rare occasion where the above occurs, Pacific Fairytales will either refund your deposit, or reschedule at a date convenient to the client.