Frequently Asked Questions

We recommend you book your event at least a month in advance of your chosen date. This allows us to make sure that the characters you have requested are available on your preferred time and date.

We keep a flexible schedule, but find that most of our event requests are for hours between 10am and 6pm on weekends. We are available for bookings during the week, but remind clients that there could be an additional fee if asked to travel during rush hour, or outside of the local area.

We understand that there can be unforeseen circumstances that can impact your event plans. We do allow a one time reschedule, but please be aware that there is a $25 admin fee in addition to our regular fee if the paper work has already been completed. Events cannot be rescheduled within 7 days of the event date. If the client chooses to cancel their event, Pacific Fairytales will retain the amount paid. Both payments (the one due upon booking, and the second due the week before your event) are non-refundable.

Our performers need enough room for your guests to sit on the floor comfortably in a circle. We recommend enough room for stories, dancing, and games that may involve some physical movement.

Because our performers are on tight schedules with multiple events, it is essential that the event starts at the scheduled time. We recommend inviting your guests at least 15 minutes before the performers are scheduled to begin, to allow for the greatest use of your time together. Any late comers can join the party whenever they arrive!

Absolutely! If you think your actors did a fantastic job and you would like to show your gratitude, you are more than welcome to do so. We just ask that it be tucked in an envelope or a card, so that it is hidden from the eyes of the little guests. You are also welcome to e-transfer info@pacificfairytales.com with your first and last name in the notes, so we know who the gratuity is meant for!

We can definitely put in a request for specific actors, but because our performers all work professionally in film and theatre, we can never guarantee that they will be able to attend your event. Not to worry: all of our actors are wonderful, and the wigs/costume will be the same as pictured! We appreciate your understanding.

Please make sure that you are present in the room while your characters are visiting. Just like any job, physical/verbal abuse of either the performers, their supplies or costumes will not be tolerated and we ask that you deal with the perpetrator immediately. If such behaviour is not addressed or dealt with, the performers will leave the party, and Pacific Fairytales will retain the entire amount owing.

Price is per performer. 100% of travel fees go to our performers for travel time/tolls/gas.

Need to book your event for this coming weekend? We might still be able to squeeze you in, but if you are booking within seven days of your event, please be advised that there will be a $50 late booking fee added to your invoice to cover the cost of a rush order.

Because we live in lovely Vancouver, BC (and all of its fall-spring rain weather), we do ask that you retain a parking spot near your venue for the performers. This is to keep the costumes protected, but also helps to transport the various items that your characters will need for the party. If you are in an area where pay parking is required and you have not arranged parking for the performers, please be advised that any and all parking costs incurred will be charged to the client.

Pacific Fairytales accepts Visa, MasterCard, and American Express. 50% of the party total is due at the time of booking in order to reserve your date/time/performers, and can be paid online (the payment link will emailed to you). The final payment is due 72 hours before the event date.

Pacific Fairytales is not held liable for any and all injury, illness, allergies, or any bodily damage or property damage caused by the client’s guests, or guests attending the party. The Client has been made aware of the above risks, and agrees to assume any and all responsibility, in the event that any of the above occurs.

The Client also agrees that Pacific Fairytales is not responsible for any extreme weather, severe illness, or acts of God that may lead to the cancellation of said Client’s party.

In the event of an extreme circumstance (illness, weather, etc), Pacific Fairytales reserves the right to reschedule your party. However, in the rare occasion where the above occurs, Pacific Fairytales will either refund your deposit, or reschedule at a date convenient to the client.