Frequently Asked Questions

The earlier, the better! Some prime weekends book up 3-6 months in advance. We recommend you book your event at least one month ahead of your chosen date. This allows for a higher chance that your first choice of character and theme will be available on your preferred time and date.

We keep a flexible schedule, but find that most of our events take place between 10:00AM and 8:00PM on weekends. We are available for bookings during the week, but remind clients that there could be an additional fee if asked to travel during rush hour, or outside of the local area.

We understand that there can be unforeseen circumstances that can impact your event plans. We do allow a one time reschedule, but please be aware that there is a $25 admin fee in addition to our regular fee if the paper work has already been completed. Events cannot be rescheduled within 15 days of the event date. If the client chooses to cancel their event, Pacific Fairytales will retain the amount paid. Both payments (the one due upon booking, and the second due the week before your event) are non-refundable.

Our performers need enough room for your guests to sit on the floor comfortably in a circle. We recommend enough room for stories, dancing, and games that may involve some physical movement.

Because our performers are on tight schedules with multiple events in one day, it is essential that the event starts at the scheduled time. We recommend inviting your guests 30 minutes before the performers are scheduled to arrive, to allow for the greatest use of your time together. Any latecomers can join the party whenever they arrive!

Great question! If you’d like to give a gratuity for a job well done, we just ask that it be tucked in a small envelope or card, so that it is hidden from the eyes of the little guests (who see EVERYTHING!). You are also welcome to e-transfer info@pacificfairytales.com with your first and last name in the notes, so we know who the gratuity is meant for!

We always try our best to accommodate requests, but because our performers all work professionally in film and theatre, we can never guarantee that a specific actor will be able to personally attend your event. That being said, we do have an outstanding roster of talented performers, and the wigs/costumes/itineraries will always remain the same. We appreciate your understanding.

100% of travel fees go directly to our performers for gas, mileage and travel time outside of the Vancouver area.

Need to book your event for this coming weekend? We might still be able to squeeze you in, but please be advised that there will be a $50 late booking fee added to your invoice to cover the cost of a rush order.

Because we live in lovely Vancouver, BC (and all of its fall-spring rain weather), we do ask that you retain a parking spot for the performers within 100 metres of the event venue. This is to keep our beautiful costumes and wigs protected, but also to help transport the supplies that your actors will need for their performance. If you are in an area where pay parking is required and you have not arranged parking for the performers, please be advised that any and all parking costs incurred will be charged to the client.

Pacific Fairytales accepts Visa, MasterCard, and American Express. 50% of the party total is due at the time of booking in order to reserve your date/time/performers, and can be paid online (the payment link will emailed to you). The final payment is due 15 days before the event date.